Title & subtitle from the article version of this newsletter; linking the no-paywall newsletter version to make access easy.
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“We built a new thing. No one fully understands how it works deep inside, but it often does. When it doesn’t work, only our foremost scientists can say why, and even then, only some of the time. We acknowledge that the thing we made is doing harm today. We have high hopes that it will undo that harm, and more, in a vague undefined future. Please continue to buy our thing we made.”
I’m not saying it’s bullshit, but I am saying that I watch my step with great care in that sales person’s field.