@bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish • 4 months ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

@bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish • 4 months ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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@FourWaveforms@lemm.ee
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2•4 months ago
Most places don’t have all good system analysts.
- @Vandals_handle@lemmy.world
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  2•4 months ago
  True.
  - @FourWaveforms@lemm.ee
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    1•4 months ago
    For this to make sense AI has to replace product-oriented roles too. Some C-level person says “make products go brrrrrr” and it does everything

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