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News@lemmy.worldEnglish • 3 months ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

387

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

@silence7@slrpnk.net to

News@lemmy.worldEnglish • 3 months ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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@EmpathicVagrant@lemmy.world
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5•3 months ago
For training and service quality means they need our help training them to provide quality service
- Hildegarde
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  The law requires consent to record. Its not a contract or license to only use it for those things.

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