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News@lemmy.worldEnglish • 3 months ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

387

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

@silence7@slrpnk.net to

News@lemmy.worldEnglish • 3 months ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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3 months ago
Without tracker/gift link:

https://web.archive.org/web/20250629142012/https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/

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