Jaden Norman to Technology@lemmy.worldEnglish • 3 months agoAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comexternal-linkmessage-square256fedilinkarrow-up1982arrow-down120cross-posted to: technology@lemmy.ziptechnology@lemmy.mltechnology@beehaw.org
arrow-up1962arrow-down1external-linkAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comJaden Norman to Technology@lemmy.worldEnglish • 3 months agomessage-square256fedilinkcross-posted to: technology@lemmy.ziptechnology@lemmy.mltechnology@beehaw.org
minus-square@eatCasserole@lemmy.worldlinkfedilinkEnglish2•3 months agoI’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
minus-squareUlrichlinkfedilinkEnglish3•3 months agoThat’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
minus-square@eatCasserole@lemmy.worldlinkfedilinkEnglish1•3 months agoOh absolutely, nothing was gained, time was wasted. My wording was too charitable.
I’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
That’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
Oh absolutely, nothing was gained, time was wasted. My wording was too charitable.