I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!
If I could do that, I wouldn’t have lost access to it through would I?
you seem to be misreading the message. if you no longer have access to your email account that is linked to discord, what the hell can discord do about it? nothing. so you have to contact the email provider’s customer service to get access to your email account.
this is not just reasonable, it’s the only way it could work. or do you think Google customer service will help you reset your lemmy password?