Phone operators weren’t call center staff, they were literally routers in human form. Secretaries were your email program, calendar, and your folders full of word documents.
I’m well aware of switchboard operators. Computers were originally a profession as well.
Secretaries are still all that, both using digital tools as well as physical. They weren’t replaced by any of those programs. They just changed how they do their job. They schedule your meetings for you now in their cell phone instead of on a desk-sized paper calendar mat.
Phone operators weren’t call center staff, they were literally routers in human form. Secretaries were your email program, calendar, and your folders full of word documents.
I’m well aware of switchboard operators. Computers were originally a profession as well.
Secretaries are still all that, both using digital tools as well as physical. They weren’t replaced by any of those programs. They just changed how they do their job. They schedule your meetings for you now in their cell phone instead of on a desk-sized paper calendar mat.
Alright, since you find this such an important issue, consider the first bullet point cropped off of my humorous list of milestones.
Doesn’t change the underlying point.
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