Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
  • BobTheBoozer@lemmy.worldEnglish
    29·
    1 year ago

    I see two inevitable problems;

    1. we outsourced this to you because it was cheaper, if you’re using ChatGPT what do we need you for?

    2. companies want people to buy stuff, but if you significantly reduce the workforce you also reduce the availability of funds to buy stuff

    • HappycamperNZ@lemmy.worldEnglish
      11·
      1 year ago

      1, I assume you mean the business does outsourced customer service, not as an internal department.

      2, universal basic income time, or let’s put people to work on creative, innovative applications not mind numbing shit

    • 👁️👄👁️@lemm.eeEnglish
      33·
      1 year ago

      We don’t need to keep all bullshit jobs around. The printing press putting hand written scribes out of jobs was a good thing. This is similar. New jobs will be created that will hopefully create more productive work.