Company’s sign could be a tombstone.
Their address is on Spirit Drive.
And they’re being penalized for “late” bills, on the day before Halloween.
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Do Nelnet next
Nelnet ghosts their clients?
https://news.yahoo.com/why-student-loan-company-nelnet-033133522.html
“Even if you’re trying to contact someone you can’t get through to them,” Wendy Kelly, an HR professional in Florida told The Daily Beast. “There’s no communication.”
You get through to them. Just be prepared to wait a minimum of three hours on hold. It’s absolutely criminal.