You might need to pre-tip to get good service.

DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

  • Ghostalmedia@lemmy.worldEnglish
    6623·
    8 months ago

    I used to work in that crummy space on the HQ side of things.

    That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.

    Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.

      • Ghostalmedia@lemmy.worldEnglish
        263·
        8 months ago

        Hey, I’m the first one in line to shit talk gig economy work. Christ, my ass got canned for being a highly internal visible leader, at large delivery service, who was constantly leading and highlighting internal research that showed big concerns with pay (or lack thereof).

        That said, if you want to know why orders without tips come cold, it’s primarily because low dollar amounts are undesirable to claim.

        DoorDash wants likes to dupe the customer instead of just charging the real full service price at checkout. $5 isn’t enough money for someone to want to spend 45min in time and gas for your burger.