News@lemmy.worldEnglish • 3 months ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

387

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

@silence7@slrpnk.net to

News@lemmy.worldEnglish • 3 months ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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@adarza@lemmy.ca
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6•3 months ago

We are living in the state of Fuck it.

pretty much sums it all up right there.

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