Technology@lemmy.zipEnglish · 2 months ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

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Technology@lemmy.zipEnglish · 2 months ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

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