• Ictinus@lemmy.world
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    3 months ago

    Anything from Anker after they cancelled an order with PayPal approved payment because ‘they couldn’t verify payment’. Then they insist that the cancelled order could be reviewed if I put personally identifiable information into a random Google sheets doc.

    All complaint handling appeared to be a bot. They refused to explain what was the concern with the payment and always responded with very similar ‘apology’ emails even when I indicated for every email they send i’d inform another person to avoid them.

    • Empricorn@feddit.nl
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      3 months ago

      Also, Eufy is owned by Anker. They claimed they weren’t transmitting images until hackers proved they could access your “smart” cameras…

      • esc27@lemmy.world
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        3 months ago

        The problem is, in order to view the cameras in their app, the video has to relay through their cloud servers, and they had little to no security. Since then they have added encryption which hopefully helps.

        Best practice is to avoid placing any cameras, especially big box store cloud cameras, anywhere sensitive. The two cameras I have online right now are outside where hackers won’t see anything my neighbors can’t see.

      • Ictinus@lemmy.world
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        3 months ago

        I have bought a couple of products in the past also. I searched up my recent scenario and found others with the same experience

      • gorgor301@lemmy.world
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        3 months ago

        I had an Anker headphone break within a year or so. I asked for a replacement and sent a picture of a broken hinge. Despite heavy insinuations from them that it was probably because of my rough use (lkely true), they sent me a replacement and asked for my feedback with the whole process. Nicest customer service experience Ive had.

      • barsquid@lemmy.world
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        3 months ago

        Anker is off my list because of the cameras. They used to be my go-to for cables and chargers. Completely unacceptable.

        • frunch@lemmy.world
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          3 months ago

          Any suggestions for a different company to buy cables etc from? I’ve bought their chargers and cables and been happy with them but I’m fine with trying something different next time.

          • barsquid@lemmy.world
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            3 months ago

            The suggestion I took was Ugreen for chargers and cables. Cables seem to work, and don’t instantly fray, that’s all I want. I got a compact GaN wall plug and it is reasonably fast for the size. No fires and no fried electronics so far.

    • snek_boi@lemmy.ml
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      3 months ago

      On Christmas 2023 I was given an Anker charger. By March 2024 it stopped working…

      • MerchantsOfMisery@lemmy.ml
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        3 months ago

        I really wonder if their product quality fell off and why. I have chargers/cables/batteries from Anker that I bought in 2016 and not a single one has failed.

        • gorgor301@lemmy.world
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          3 months ago

          Ive only used their headphones and chargers, which I bought recently, theyre still working fine. Mostly. Except for my bluetooth earphones. Theres occassional lag and stuttering problems with it on my laptop.

    • spongebue@lemmy.world
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      3 months ago

      This was the same company that refused to ship to Rhode Island, suggesting you had their product shipped to a friend on “the mainland” who could then forward it

    • /home/pineapplelover@lemm.ee
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      3 months ago

      Where should I get my phone cables and battery banks from?

      The phone cables are shit but I haven’t found any other good alternatives. The battery banks are alright.