Yes. I do this to people at my workplace from time to time. Well, rarely having to remove them from the premises. This is usually over email or the phone.
As soon as a client mid-tantrum threatens to sue or call their lawyer thinking it’ll “intimidate” me into capitulating on not delivering the impossible, instead they find themselves very thoroughly stonewalled because I cannot discuss any topic that is the subject of litigation nor communicate with clients undergoing litigation in any capacity. I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
Yup, I worked a call center for a minute during covid. It shocked me how often people said we’d be hearing from their lawyers. At that point we informed the caller all further communication would have to be through their and our attorneys and we could no longer discuss the issue with them. This wasn’t an evil or adversarial company in the least, it was closer to an advocate for those impacted economically at that time.
My favorite was this time an 22 year old kid couldn’t complete the application. He kept calling asking how to fill it out. Questions like, “what goes in “name”… age. Literally everything.
The HR staff basically told him that speaking and writing technical English, and being able to fill out forms was a job requirement and if he was unable to complete the application (which really is basic.) he’s unqualified.
Guy’s dad was a lawyer. It was probably a set up to scam us. The only proper response was “all communications go through our legal team. [click]”.
Ultimate the lawyer got disbarred for threatening legal action unless we paid them a settlement, while not actually taking said action. It was almost hilarious.
Slightly different in that he didn’t to pursue things, the asshole employee that maced a bunny rabbit and tried to sue us for wrongful termination. (Legal team would reply to the “would you just like to settle?” Offer by sending a video of him macing the bunny. Iirc, the lawyers decided to no longer represent him. He went through three or four firms. (Don’t lie to your lawyers…)
Yes. I do this to people at my workplace from time to time. Well, rarely having to remove them from the premises. This is usually over email or the phone.
As soon as a client mid-tantrum threatens to sue or call their lawyer thinking it’ll “intimidate” me into capitulating on not delivering the impossible, instead they find themselves very thoroughly stonewalled because I cannot discuss any topic that is the subject of litigation nor communicate with clients undergoing litigation in any capacity. I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
I’m sorry, all inquiries must be made to our legal department.
Etc…
It’s gold every time it happens.
I don’t think your clients constantly getting so upset that they want to sue is a good thing.
Have you met the public, post COVID?
Yup, I worked a call center for a minute during covid. It shocked me how often people said we’d be hearing from their lawyers. At that point we informed the caller all further communication would have to be through their and our attorneys and we could no longer discuss the issue with them. This wasn’t an evil or adversarial company in the least, it was closer to an advocate for those impacted economically at that time.
I work as a manager in contract security.
My favorite was this time an 22 year old kid couldn’t complete the application. He kept calling asking how to fill it out. Questions like, “what goes in “name”… age. Literally everything.
The HR staff basically told him that speaking and writing technical English, and being able to fill out forms was a job requirement and if he was unable to complete the application (which really is basic.) he’s unqualified.
Guy’s dad was a lawyer. It was probably a set up to scam us. The only proper response was “all communications go through our legal team. [click]”.
Ultimate the lawyer got disbarred for threatening legal action unless we paid them a settlement, while not actually taking said action. It was almost hilarious.
Slightly different in that he didn’t to pursue things, the asshole employee that maced a bunny rabbit and tried to sue us for wrongful termination. (Legal team would reply to the “would you just like to settle?” Offer by sending a video of him macing the bunny. Iirc, the lawyers decided to no longer represent him. He went through three or four firms. (Don’t lie to your lawyers…)
(Edited for clarity and and some extra details.)
Lol those are good
A lot of times it’s not “clients” at all.